Learn more about the 2011 Call Center Optimization Forum

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You're invited to attend the 5th Annual Call Center Optimization Forum.

You'll learn the secrets of the world's most successful call centers and how to apply them in your organization. Packed with powerful sessions led by leading industry experts, this year's forum will provide both proven and groundbreaking strategies and techniques that will enable you to exceed customer expectations, raise performance standards, and achieve your career goals.

Watch the Video: Top 10 Reasons to Attend  

You'll discover powerful new ways to hire the best employees, set and measure the right performance objectives, accurately forecast workload and schedules, improve service quality and boost customer satisfaction.

Register with the promo code FURSTPERSON by April 30th, 2012 to save $80 off of the $179 registration and reserve your seat today for only $99!

Watch the Video: Top 10 Reasons to Attend the 2011 Call Center Optimization Forum
  View Agenda
Register to Attend

 Seminar Dates
June 28, 2012
Columbus, Ohio
August 9, 2012
Oakland, California
November 1, 2012
Philadelphia,Pennsylvania
BONUS - Register by April 30th and Attend to Receive:
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1-Year Full CCNG Individual Membership (a $225 value!) - you'll get online access to the CCNG member network groups, free attendance to CCNG regional events, educational webcasts and more!
>
Connection to a Call Center School Online Training Class of your choice (a $275 value!), and
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Registration to the 2012 CRMXchange Virtual Contact Center Conference
Hosted by:                      Sponsored by:
CCNG  Visit the VPI Web site  Pipkins  FurstPerson  Bay Bridge
Cicero   QATC (Quality Assurance and Training Connection)  SWPP (Society of Workforce Planning Professionals)The Call Center School  CRMXchange
Testimonials from Recent Attendees
 There was a great cross section of companies at the event. The lunch table topics did a great job of opening communication between groups. The event had a nice flow as well.
- Brent Lovin, Business Systems Consultant, Wells Fargo Financial
 This was the best user group conference I have ever been to.
- Kevin Mitch Baker, QA Business Analyst, VA Health Revenue Center
 I really liked the format of the Call Center Optimization Forum. Besides the new technology and discussion forums, the networking was invaluable.
- Jasen Durand, Service Operations Manager, Coventry Health Care
 The ability to share best practices was outstanding! There was a good representation from the various call center groups.
- Deborah Neal-Love, Analyst, Liberty Mutual Insurance Group
 It was great getting together to network with others in the local industry.
- Heather Bissell, Customer Service Manager, Oakley
 

FurstPerson, Inc. is pleased to make available information on products and services that may be of interest to you in your organization or career. You have received this advertisement as a service of Furst Person, Inc., 8410 W. Bryn Mawr Avenue, Suite 100, Chicago, IL 60631. Seminar cities and dates may change at any time without notice.

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