Searching for the Silver Bullet:
Can One Test Alone Improve Quality of Hire?
Can One Test Alone Improve Quality of Hire?
Research reports discussing contact center attrition have focused on using one pre-hire assessment, a personality inventory, to combat high employee turnover rates.
Can using only one assessment improve quality of hire?
- Learn about the four assessment domains that can predict an employee's on-the-job success
- Discover what is meant by the "whole-person" approach to pre-hire assessment
- Understand that personality-job fit is only part of the contact center attrition problem
