CSAT, Net Promoter, and Home Agent Models
The home agent model continues to gain more traction and buzz within the contact center industry. Contact center executives are seeing 30% lower cost to operate the home agent model than a traditional brick and mortar model. Some analysts estimate that the home agent market will continue to grow by 40% annually.
What happens when you send high performing agents home?
Learn more in this research brief from FurstPerson.
Learn more in this research brief from FurstPerson.
